Consultant, Computer Horizons Corp.
Field Engineer, Abtech Systems, Inc
Perform same tasks as required with Sherlock Support. (Abtech purchased Sherlock Support) (Company closed support services due to lawsuit from Hewlett Packard)
Field Engineer, Sherlock Support Group, Inc
Perform field-level installations, maintenance, and hardware repairs on a variety of customer sites and varied HP equipment, covering all of Indiana, and parts of Kentucky and Ohio. Common equipment serviced includes 9×7/9×8 systems, System 70’s; 2932,33,34, 2563,64, 2566/67, and LaserJet printers; 700/92 and 700/96 terminals. Other duties included web developed for both internal usage (including conversion of hardbound service manuals to HTML/.GIF formats) and public information displays and references, as well as the development of a recursive parts tracking database system (Delphi 3.0, win32, Paradox engine) which included the ability to track parts which are assemblies of other parts, and handled the separation/reintegration of subassemblies to complete assemblies. (Company to be sold March 1, 1999)
Side gig – creation of Spokane Tow Truck company website.
Factory Authorized PC Technician, Best Buy Service 614
Bench repair of most brands of personal computers and printers. Hardware, software, virii, operator error, as well as incorrect upgrades/additions were all seen and repaired on a daily basis. Set the new standards of production expectations within 3 months of active employment. Received among the highest employee reviews. November 1997 Employee of the Month. Regularly consulted with management to make recommendations on policies, procedures, and equipment required; considered “top tech” for PC’s; often asked to set examples by our District Service Manager, Pedro Barnes. Other projects included client-side Novell 3.11 troubleshooting and optimization, and development of a software package for technician use which tracked all services performed (customer, problem, solution, billing information) and a comprehensive parts-lookup/vendor contact information database (Delphi 3.0, win32, Paradox engine.) (Company downsize, service facility closed)